A complete solution in one platform
Communication, automation, management, and education tools all in one place. Take control of all your touchpoints with DialogType.
Omnichannel Inbox
All messages, one dashboard
Manage messages from all channels including WhatsApp, Instagram, Facebook, web chat, email, and SMS in a unified inbox. Respond quickly and efficiently without missing a single message.
- Complete channel history in one view
- Team assignments, tagging, and internal notes
- Smart prioritization and filters
- Customer profile cards and interaction history
Broadcast Messaging
Right message, right person
Create targeted campaigns and send segment-specific content. Boost engagement and conversions with broadcast messaging across WhatsApp, SMS, and email.
- Segment-based targeting
- Scheduled delivery
- Template management and variables
- Open, click, and conversion analytics
Customer Support Center
Make a difference in customer satisfaction
Organize support requests with a ticketing system, track SLA timelines, and measure team performance. Enable customers to find solutions on their own with a knowledge base.
- Ticket management and escalation
- SLA tracking and alerts
- Knowledge base and self-service portal
- Customer satisfaction surveys (CSAT)
AI Assistant
24/7 intelligent support
Our AI assistant understands customer queries using natural language processing and responds automatically. It routes complex requests to the right teams and continuously improves by learning from every interaction.
- Natural Language Understanding (NLU)
- Smart routing and escalation
- No-code conversation flow designer
- Continuous learning and improvement
Workflow Automation
Automate repetitive tasks
Create trigger-based workflows with a visual process designer. Boost operational efficiency with approval processes, automatic notifications, and third-party integrations.
- Visual workflow designer
- Trigger & condition-based rules
- Webhook and API integrations
- Approval workflows and notifications
Marketing Automation
Personalized customer journeys
Design automated campaign flows tailored to customer segments. Increase your conversion rates with drip campaigns, A/B testing, and retargeting.
- Drip campaign flows
- A/B testing and optimization
- Behavior-based triggers
- Conversion funnel analysis
CRM & Pipeline Management
Optimize your sales processes
Lead capture, pipeline tracking, opportunity management, and customer segmentation. Boost your sales team productivity with a 360° customer view.
- Kanban-view pipeline
- 360° customer profile
- Lead scoring and prioritization
- Sales forecasting and reporting
LMS — Learning Management System
Digitize education, measure learning
A comprehensive learning management system built for universities, private schools, and educational institutions. Manage course content, assignments, exams, live classes, and student progress tracking all in one platform. Integrated with DialogType's omnichannel infrastructure to unify student-institution communication.
- Course modules, video content, and document management
- Assignments, exams, and grade tracking with auto-grading
- Student progress analytics and reporting
- Live classes (webinars) and discussion forums
- WhatsApp & email course notifications and reminders
Analytics & Reporting
Make data-driven decisions
Real-time dashboards, customizable reports, and performance metrics. Analyze team efficiency, channel performance, and customer behavior in detail.
- Real-time dashboard
- Customizable reports
- Channel-based performance analysis
- Team productivity metrics
